Differentiators

Well-defined process for handling application support and the on-demand consultancy services
Project based pricing strategy for maximum customer benefit reducing Total Cost of Ownership
Robust Knowledge Management procedures & Mandatory Knowledge transfers with extensive documentation
Pre-determined and mutually agreeable communication strategies
Robust and well defined Service Level Objectives and processes to meet them
History of meeting over 95% of the service level targets
BS7799 Security standards and flexibility to tailor the security as per the partner’s special requirements
Strategic dedicated teams to support our clients in their product development and maintenance, migration services, software testing services so as to increase our client’s ROI while reducing TCO.
Importance given to internal and external communications and the framework to include requirements, schedules, status updates, issue escalations and resolutions, assumptions and feedback collation, from and to different project stakeholders of TechMagica and the partner.